Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?
Most orders are processed within 1-2 business days. Shipping times vary depending on your location and the delivery method selected at checkout.

Do you offer international shipping?
Yes, we ship worldwide! Delivery times and fees depend on the destination.

Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking information.

What if my order hasn’t arrived?
If your order is delayed, please check the tracking details first. For further assistance, contact our customer service team.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I initiate a return?
Visit our Returns Center at ModernJewelStyles.com to start your return. You’ll receive instructions via email.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

Product Care

How do I care for my jewelry?
To maintain shine, store pieces separately and avoid contact with water, perfume, or harsh chemicals.

Is your jewelry tarnish-resistant?
Our jewelry is designed for lasting wear, but proper care will help preserve its quality.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

How can I apply a discount code?
Enter your code at checkout before completing your purchase.

Why isn’t my discount code working?
Ensure the code is valid and hasn’t expired. Some promotions may have restrictions.

Customer Service

How can I contact you?
For any questions, reach out via our Help Center at ModernJewelStyles.com.

Do you offer repairs or replacements?
We do not offer repairs, but if your item arrives damaged, contact us for assistance.